Refund Policy

Hopanda's Passion Store - Store Credit and Return Policy

At Hopanda's Passion Store, we value your satisfaction and want to ensure that your shopping experience is as delightful as possible. Please take a moment to review our Exchange and Return Policy for a hassle-free shopping experience.

1. Cancellations:
   

We regret to inform you that we do not accept order cancellations once they have been placed. However, if you need to make changes or modifications to your order, please promptly send us an email at shop@hopandaspassion.com, and we will do our best to assist you.

2. Refunds and Credits:

Hopanda's Passion Store does not offer refunds. store credits are available for eligible item returns. All sales are considered final.

3. Eligibility for Return Items:

Not all items are eligible for returns. Specifically, the following categories are excluded from our return policy:
     - Items marked as "Sale"
     - Waist beads
     - Customized items
   - If you have any questions or concerns regarding the eligibility of an item for return, please don't hesitate to contact us via email.

4. Communication:

 - We will keep you informed via email throughout the order processing and fulfillment process. In the event of any issues with your order, we will reach out to you via email to resolve the matter.

5. Item Return Window:

Return requests must be initiated within the following timeframes:
     - North America: 14 days from the date of delivery
     - Elsewhere: 21 days from the date of delivery
   - To be eligible for a return, the item must be in its original condition, which means it must be:
     - Unworn
     - Unused
     - Unwashed
     - Unaltered
     - Undamaged
     - With all original tags or hangers still attached.

6. Shipping for Returns:

Customers are responsible for all shipping fees associated with the return process. It is important to ensure that you track your return shipment until we confirm receipt via email.

7. Confirmation of Return:

Once we receive your returned item and inspect it to ensure it meets our return criteria, we will send you an email confirmation of the return.

8. Shipping Timelines:

Orders are typically shipped within 3-5 business days after they are placed. You will receive a notification email once your order has been shipped.

9. For Pick-up:

If you would like to pick up any item please do not hesitate to contact us at shop@hopandaspassion.com.

If you have any questions or concerns regarding our Exchange and Return Policy, please do not hesitate to contact us at shop@hopandaspassion.com. We are here to assist you and make your shopping experience at Hopanda's Passion Store as enjoyable as possible.

Thank you for choosing Hopanda's Passion Store!